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Objective Learn how to be more effective in interaction with other people, by being aware that we all look at the world through our own Filter and how this influences interpersonal interaction. The lecture This lecture creates awareness that we all have our own...

Objective Learn how to respond effectively to the emotions anger, fear and sadness. The lecture In this lecture we explore the possible reactions to the basic emotions anger, fear and sadness. Our natural response, so called ‘Neanderthal response’ is often to justify,...

Objective Experience & experiment how to deal with resistance effectively. The scenario You are working for a company and your team just closed the deal of the year. Extremely important for your company. The service department has a completely different...

Objective Manage emotions from the customer and yourself, set clear boundaries and maintain the relationship. The scenario Recently, you closed a deal with a customer. It is an extremely important deal for your company, but the service department has indicated that...

Objective Experience & experiment how to provide feedback in a constructive manner. The scenario You are working together with an enthusiastic, hardworking colleague. He is always willing to help you and dedicated to get the best results. His drive also causes...

Objective Practice & experience the skill of true listening, to understand what someone is really trying to tell you. The scenario In order to help people, we often give them advice. In many cases we are surprised our advice is not taken by the other person. What...

Objective Experience & experiment how to give and receive compliments. The scenario You are working together with Peter, a colleague of the service department, for quite a while now. Peter is hardworking and an expert in his area. He is very precise and has a...

Objective Evaluating cooperation, not only regarding content and process, but also on an interpersonal level. The scenario If people work together, their conversations are mostly focused on the output and content of their work. The interpersonal working relationship...

The scenario You have just been appointed as a project leader and have been told to work together with Sarah. Sarah is very experienced and will be a great asset for the team. However, she has her own strong opinion and is not the type that will accept anything you...

Objective Become more effective in having strategic sales conversations, focusing on value for the customer instead of the product you offer. The scenario Your startup, ProGreen, helps companies make the transition to sustainable business using innovative products....