Modules

Dealing with resistance

Objective

Experience & experiment how to deal with resistance effectively.

The scenario

You are working for a company and your team just closed the deal of the year. Extremely important for your company. The service department has a completely different perspective and is far from happy with this deal. For them quality is more important than speed.

In this interactive role play you will meet one of your colleagues of the service department, who is on his way with a complaint. His goal is to make sure you will visit the customer to solve this issue.

The lecture

In this lecture you will learn about:

• The mourning curve that people go through when confronted with change and how they typically respond to it.

• The type of responses that might not lead to an effective solution, the so-called Neanderthal responses. You will experience each response through a practical example.

• The acknowledgement process. The way to deal with resistance effectively.

Duration: +/- 10 minutes

Duration: +/- 15 minutes

Modules

Filter

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Dealing with emotions

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Dealing with a personal attack

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Provide constructive feedback

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The power of compliments

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Dare to discuss interpersonal relationships

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The scenario You have just been appointed as a project leader and have been told to work together with Sarah. Sarah is very experienced and will be a great asset for the team. However, she has her own strong opinion and is not the type that will accept anything you...

Strategic sales conversations

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Facilitating a virtual meeting

Objective Practice & experience the skill of facilitating virtual meetings effectively. The scenario More and more teams are working remotely. Leading a remote team, which are often cross functional teams with members that might have never physically met, is...

Bedrijfsgegevens

OWNIT BV

Laan van Kronenburg 14
1183AS Amstelveen
+31 (0)20 722 08 82
connect@ownittraining.com