Experience & experiment how to provide feedback in a constructive manner.

The scenario

You are working together with an enthusiastic, hardworking colleague. He is always willing to help you and dedicated to get the best results. His drive also causes issues since he tends to overpromise. Your colleagues from the service department have complained to you and indicated you need to do something about it.

In this interactive role play you can experiment with various ways to provide feedback to your colleague.

Duration: +/- 10 minutes

The lecture

In this lecture you will learn:

• The core principles of communication. What is the relation between our image and reality and how does our Filter influences our behavior and the way we communicate with other people

• The POCAR model. A model you can use to provide constructive feedback.

Duration: +/- 10 minutes