Experience & Learn how to effectively deal with resistance.
You are working for a company and your team just closed the deal of the year. Extremely important for your company. The service department has a completely different perspective and is far from happy with this deal. For them quality is more important than speed.
In this interactive role play you will meet one of your colleagues of the service department, who is on his way with a complaint. His ultimate goal is to make sure you will visit the customer to solve this issue.
Duration: 10-15 minutes
In this lecture the trainer will discuss:
Duration: 5 minutes